PAYMENT & SECRUITY: You can shop with confidence at Toy Mojo. No need to give us your credit card information. All payment transactions are processed by PAYPAL which provides industry-leading security and fraud prevention. However, you do not need to have a Paypal account to make a purchase. When checking out, you will have a choice to login to your Paypal account, or simply input your credit card information. Either way, Toy Mojo does not see, collect or store any of your financial details. Lastly, money orders, postal money orders and cashiers checks are also welcomed. Please email us your order. We will respond with a quote, and your items will be held for 10 days to allow ample time for money order to arrive. Checks will be verified prior to depositing, and we will wait for funds to clear prior to shipping.
PRE-ORDERS: Unless stated differently on the pre-order product page, our general policy is a 5% down payment. Once the product is in stock. We will then send you an invoice for the balance along with the exact shipping charges. What if you need to cancel? You have 60 days! That’s a lot of time! Only 5% and 60 days! So we give you plenty of flexibility and time because the truth is we really don’t want to take any pre-order money. But we do need to collect something in case someone with a sense of humor decides to check out with the entire inventory without any intention of buying. People hate handing over money, even when they know they can get it back. So this is a small deterrent to help filter out those who are serious and those who are not. We strive to have the best pre-order price on the web so that you would have no reason to cancel.
Remember these key points when pre-ordering:
- Estimated ship dates are NOT guaranteed.
- The 5% is refundable within 60 days.
- The 5% is non-refundable after 60 days.
- The only time the 5% is refundable after 60 days is when we cannot fulfill the order. For example, the manufacture decides to cancel production.
PRICING POLICY: Items marked as VINTAGE are priced accordingly to appreciated value, and may change at any given moment depending on the market. You are also welcome to email us offers on vintage figures. As for recently released items, we strive to give you the best bottom line price on the internet.
CONDITION: All our items are brand-new direct from manufactures, unless they are marked as VINTAGE, in which case more description about the condition will be disclosed in the ADDITIONAL INFORMATION tab. A product will be listed vintage when major retailers no longer carries the item, and especially if its distributor is sold out also.
ABOUT HOT TOYS & SIDESHOW BROWN BOXES: Please CLICK HERE!
EBAY DISCLAIMER: Sometimes we will list vintage figures on eBay concurrently with our website. If you check out directly from our site, and there is only 1 figure in stock, we will immediately end the eBay listing. Conversely, if the figure is sold on eBay, and there is only 1 in stock, then we will update our website listing with an “out of stock” notice. When listing on eBay, we take into account eBay fees, so it’s always better to order directly from our store.
ABOUT SHIPPING: All orders will ship next business day. We pack neatly and carefully! Insurance and signature is included on all orders over $100. You pay actual cost! We do not charge for packing materials. Our shipping quotes are pulled directly from the USPS. It is pretty accurate, but not exact science. Once the item is packed and the actual cost is known, we will only contact you if there is a significant discrepancy in the actual shipping you paid versus our actual cost to ship. If we ask you to pay any additional shipping costs, you will have the right to proceed or cancel. Most of the time we undercharge and gladly cover the difference. You will only be contacted if the discrepancy is unusually high.
ABOUT TAX: California residents pay 8% sales tax.
RETURN POLICY: Most of our items, especially items from the HTF/Vintage section are one of kind. New products are also stocked in limited quantities. We ship and inspect every order thoroughly. If there is a tear in the flap or a dent in the box, we will disclose that fact with a photo. Being collectors ourselves, we understand how picky collectors can be be. We guarantee no surprises. Having said all that, our policy is as follows:
- All Sales are Final on HTF/Vintage items.
- All other items have a 7 day return policy.
- Items must be complete and in original condition.
- Shipping costs are non-refundable. You will receive refund less shipping.
- Buyers are also responsible for the cost associated with shipping items back to us.
- When you order from us, you agree to this policy.
- Returns are costly to both buyers and sellers. We encourage you to do a thorough research before making a purchase.